Guest sues hotel after she forgets passport in her room, causing her to miss her flight when hotel staff struggle to find it: ‘She holds us legally responsible’

How many times on average do you check to ensure your passport is still in your possession while on vacation?

Everyone's worst nightmare when they are away from home is finding out they misplaced their passport and have no way to return. It's the one item you cannot afford to lose when you still have a flight to catch, and so most people would not move an inch without knowing exactly where that item is at any given moment.

Not the lady in the story below, however. She managed to leave her passport in her hotel safe before checking out and heading to the airport. By the time she realized the passport was not on her, it was too late to make it to the hotel and back in time to board the flight. But, instead of recognizing that the mistake was hers for forgetting the passport in the first place, she decided to blame the hotel staff for taking too long to find it and get it back to her. 

When she threatened to sue for the money she lost due to the missed flight, the hotel staff realized she was not playing around, and definitely not willing to own up to her mistakes. 

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  • 01
    ES
    via Jacob Lund

    The image does not depict the actual subjects of the story. Subjects are models.

  • 02

    Guest is threatening to sue for 10,000 because she forgot her passport in her room.

    I work at a high price but kind of shabby hotel near the beach. The rooms are overpriced and we're constantly overselling and understaffed. It's been
    via trailingarbitus
  • 03
    running my whole team into the ground. So Ms. Lady calls around 2:30pm to let me know she left her ID in the room she checked out of earlier that day. I told her
    via trailingarbitus
  • 04
    that room has already been cleaned and is checked into by another guest but I'll have my team start working on retrieving it. Ms. Lady continues to tell me she has
    via trailingarbitus
  • 05
    a very important job and if we do not help her get her ID in time to make her flight she will hold us legally responsible. Great? What?
    via trailingarbitus
  • 06
    Security is unsure of our owns policies and they believe we need the guests permission to enter the room due to the ID being in the safe (we learned later
    via trailingarbitus
  • 07
    this is not necessarily true and we can enter the room at any time) So by the time Ms. Lady return to the hotel, basically nothing has been done about the ID cause we
    via trailingarbitus
  • 08
    can't get ahold of the guests in that room. At this point in time I have a line out of the door. Ms. Lady cuts the line and interrupts my check in to ask
    via trailingarbitus
  • 09
    about the ID and threaten to sue again. I am so busy I barely have time to look up at her as I am also answering the operator phone and running the desk.
    via trailingarbitus
  • 10
    I so l Lady continues to b radio again for security and they finally come up and talk to her and start helping her get the ID. No ID in the original room she told me
    via trailingarbitus
  • 11
    but I guess she said it was actually the room next to that. Security gave it to her about it probably took about 2 hours so I know this Lady missed her flight. I thought
    via trailingarbitus
  • 12
    the whole suing thing was a joke but nope. She called back later and told my director she will be suing us for 10,000. Because she forgot her own ID and missed her flight.
    via trailingarbitus
  • 13
    Does anyone even know if one could sue for your own mistake? Ms. Lady was also NOT a registered guest at the hotel. She was staying
    via trailingarbitus
  • 14
    with a person with a completely different name. Hence the room number confusion.
    via trailingarbitus
  • 15
    Man Using Safe in the Hotel Room
    via Galina Zhigalova

    The image does not depict the actual subjects of the story. Subjects are models.

  • 16
    z-eldapin Anyone can sue for anything. She won't win.
    via z-eldapin
  • 17
    pamacdon "I'm sorry miss but since you've threatened legal action, all further communication must come through your lawyer to our legal team. Good day"
    via pamacdon
  • 18
    TheTwoOneFive In a lot of places, such as the US, one can sue for just about anything, but this case would almost certainly be immediately dismissed.
    via TheTwoOneFive
  • 19
    You made all reasonable efforts to retrieve the property that she left in the room. She sounds like someone who refuses to believe that
    via TheTwoOneFive
  • 20
    anything that went wrong is ever her fault and that someone else must be held responsible.
    via TheTwoOneFive
  • 21
    artexmann I AM NOT A LAWYER. This isn't your problem. You made every reasonable effort. Let management deal with this baseless claim.
    via artexmann
  • 22
    Eureka05 Most people just use that line to scare people into giving them something for nothing. She may sue, but i doubt it would go anywhere
    via Eureka05
  • 23
    dthboyuk People who bother you telling you they're gonna sue... aren't gonna sue.
    via d**thboyuk

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